Terms of Service

Overview

This website is operated by Billabone. Throughout the site, the terms “we”, “us” and “our” refer to Billabone. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including without limitation browsers, customers, and merchants.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or website for any unlawful or unauthorised purpose, and not to violate any laws in your jurisdiction.

We may update, change, or replace any part of these Terms of Service at any time by posting updates to our website.

Products & Services

All products are subject to availability.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device’s display of any colour will be completely accurate.

As many of our products are handmade or custom printed, slight variations may occur. These variations are not considered defects.

Certain products offered by Billabone are designed to communicate specific messages relating to a dog’s behaviour, training status, or needs. These include, but are not limited to, colour-coded bandanas, lead covers, and accessories.

While we aim to promote awareness and safety through these products, they are intended as supportive communication tools only and should not be relied upon as a sole method of control or risk prevention.

Orders & Payments

We reserve the right to refuse or cancel any order at our discretion.

All prices are subject to change without notice.

Orders will only be processed once full payment has been received.

Custom & Personalised Products

Many of our products are made to order and customised based on customer input.

By placing an order for a personalised product, you agree that:

• You are responsible for ensuring all information provided (including spelling, wording, and design choices) is correct
• We are not responsible for errors submitted by the customer
• Custom or personalised items cannot be returned or refunded unless they are defective

Where applicable, design previews or samples may be provided only after payment has been received.

Use of Colour-Coded Products

Billabone offers a colour-coded system intended to assist in communicating a dog’s needs:

• Yellow: A dog that requires space
• Red: A dog that should not be approached or touched
• Green: A dog that is friendly and approachable
• Blue: A dog in training
• White: A dog that may be deaf or blind

These colour indicators are widely recognised and increasingly used internationally to help improve awareness and safety when interacting with dogs.

By purchasing and using these products, you acknowledge that:

• The interpretation of these colours may vary between individuals and regions
• Not all members of the public will recognise or understand their meaning
• These products are intended as communication tools only and do not replace responsible pet ownership, training, or supervision

Billabone is not responsible for any incidents, misunderstandings, or interactions that may occur as a result of the use or misuse of these colour-coded items.

Customers are responsible for selecting and using products appropriately and in a manner that accurately reflects their dog’s behaviour and needs.

Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times are estimates and may vary depending on courier services and external factors beyond our control.

We are not responsible for delays caused by couriers or unforeseen circumstances.

Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

Billabone shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.

Products must be used responsibly and appropriately. We are not responsible for misuse.

Intellectual Property

All content on this website, including designs, logos, images, and text, is the property of Billabone.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service or products without express written permission.

Third-Party Services

We may use third-party providers for payment processing and shipping.

We are not responsible for the performance, errors, or policies of these third-party services.

Changes to Terms of Service

We reserve the right to update or modify these Terms at any time.

Your continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: info@billabone.co.za
Website: www.billabone.co.za