Shipping policy

Shipping Information

All orders placed online with Billabone are delivered by The Courier Guy.

Currently we only deliver within South African borders.

What is the cost of shipping?

Orders with a value of less than R1000 will have a courier charge of R95. Orders over the value of R1000 will be shipped free. Pudo locker to locker service: R75

How long will it take to receive my order?

We aim to get your Billabone order on its way as quickly as possible.

Destination

Standard order

Personalised order

Cape Town

2–3 working days

2–10 working days

Gauteng

2–5 working days

2–10 working days

Other regions

2–7 working days

2–10 working days

These timeframes include order processing and courier delivery.

Personalised orders: Please allow 2–10 working days.
Personalised orders require design preparation and your approval before we make and dispatch your product.

Orders placed over weekends:
Orders placed on a Saturday or Sunday are processed and dispatched first thing on the following Monday morning.

For example, an order placed on Sunday will be prepared and dispatched first thing Monday morning. A Cape Town delivery would usually arrive Tuesday, with Wednesday being a safe delivery expectation.

Please note: Delivery timeframes are estimates and may occasionally be affected by courier delays, public holidays or unforeseen circumstances.

What addresses do you ship to?

We only ship orders to physical addresses (No postal box). Please make sure that the address that you choose for delivery is accurately captured and that there is someone present to receive the parcel on your behalf if you are not there. You will be notified via email once your order is on it's way.

Can I order online and collect in store?

This is currently not a functional option as we do not have a physical store.

How do I return an incorrect or faulty product?

If you have received the incorrect order or item in your order, we will gladly exchange the product for you. Please contact us within 2 days of receiving the incorrect order so that we may process the exchange. Products must be in original condition and packaging (All labels attached and unworn).  Original shipping costs are non-refundable unless the product is faulty or incorrect. Please email us at: info@billabone.co.za or contact us on WatsApp: 072 897 8460. 

Please view the complete return and refund policy for more information: Returns and refunds policy