Privacy policy

Last updated: March 17, 2026

Overview

This Privacy Policy describes how Billabone collects, uses, and protects your personal information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our site or place an order, we may collect the following personal information:

  • Name and surname
  • Email address
  • Phone number
  • Delivery and billing address
  • Order details and purchase history

We only collect information that is necessary to process your order, communicate with you, or improve your experience.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you regarding your order
  • Provide customer support
  • Send updates, promotions, or newsletters (if you have opted in)

  • Improve our products, services, and website

We do not sell or rent your personal information to third parties.

Email Marketing

If you subscribe to our newsletter, we may send you emails about new products, promotions, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

WhatsApp Communication

We may use WhatsApp to communicate with you regarding your order or enquiries.

By providing your phone number, you consent to being contacted via WhatsApp for customer service purposes.

We will not send unsolicited marketing messages via WhatsApp unless you have explicitly agreed to receive them.

Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, such as:

  • Payment providers
  • Courier and delivery services
  • Shopify and related platform services

These third parties are only given the information required to perform their services.

Data Protection

We take reasonable steps to protect your personal information and keep it secure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

In accordance with applicable data protection laws (including POPIA), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@billabone.co.za
Website: www.billabone.co.za